We do not issue refunds for in-store purchases. You can bring back your purchase for exchange or store credit only within 14 days, with the original receipt. If 14 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchange. Your item(s) must be unused, in original packaging, and in the same condition that you received it.
The following items are final sale and will not be accepted for exchange, store credit, or return:
Due to the delicate nature of glassware, we are unable to offer exchange/store credit on glassware that is broken outside our premises. We advise that customers exercise caution when handling and washing glassware, bearing in mind that thermal shock can cause cracks (ex/ running hot water over a recently used cold mixing glass). Here are other instances where we are unable to honour exchanges/store credits:
If you are unsatisfied with your online purchase, please reach out to our Operations Director Eric by email (firstname.lastname@example.org) to provide details. Please note that the following items are not eligible for refunds: gift cards, opened consumables, and sale items.
If Eric determines that your item(s) are eligible for refund, you can either return the items to our Queen West or Kensington Market shops during business hours, or safely package the items and ship to:
ATTN: Eric Tindale
Cocktail Emporium Warehouse
Unit 10, 5200 Dixie Road
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we have received the items and deemed them to be in perfect sellable condition, we will email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. Please note the refund value will not include the shipping cost of your initial order.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Shipping with Canada Post (throughout Canada and the United States)
We ship throughout Canada and the United States using Canada Post Expedited Parcel services (which does not mean express, we know, it's confusing!). Shipping fees are based on the weight and volume of the products and destination. We are unable to guarantee exact delivery dates with Canada Post. We've got lots of orders in the queue each day, and a small but mighty team picking and packing them as safely as possible. Consult the Canada Post website for the latest service updates.
Allow 1-3 business days for us to gather, pack, and generate the shipping label for your order. You will receive your tracking information by email as soon as we have labelled your package. We cannot offer delivery date guarantees nor process order refunds on the basis of shipping delays.
Canadian customers: refer to these typical timelines for Expedited Parcel Service relative to Toronto. Most folks local to the GTA will receive their order within 2 business days once you receive your tracking information. If you need it ASAP and feel able to venture out, swing by our Queen West, Kensington, or Union Station shops in downtown Toronto for good old-fashioned in-store shopping. Or, if you are local to Toronto, consider our next-day delivery option with Trexity.
USA customers: anticipate some delays due to reported backlogs in USPS distribution centres during the pandemic. In most cases, US-destined packages cross the border within 2 days of pick-up, and arrive within 5-10 business days. In other cases, we've seen delays up to 3 weeks. This is beyond our control and we ask for your patience and understanding.
Search your inbox and spam folder for 'Cocktail Emporium' before reaching out about a missing or late notification.
Local Next-Business Day Delivery with Trexity (limited to Downtown Toronto, York, Etobicoke, Mississauga, Brampton)
We offer next-business day delivery through Trexity, for orders over $50 (before tax and discounts), to addresses within 30km driving distance from our warehouse (generally speaking, this means Downtown Toronto, York, Etobicoke, Mississauga, Brampton). Delivery occurs the next business day afternoon; so if you place your order on a Friday, Saturday, or Sunday, the order will be delivered Monday afternoon. Simply enter your postal code at checkout and if you are in the delivery radius and meet the other criteria, then the “Fast Local Delivery (by Trexity)” option will appear at checkout in the shipping drop-down menu. The delivery fee is a flat rate of $15 and arrives the next business day between 1-5PM. Live tracking information is provided once your order has been picked up and is out for delivery. If you are not home to receive the delivery, it will be left at your door and you will be texted a photo of the contactless drop. We advise customers who choose this option to plan to be home during the delivery window, as neither Cocktail Emporium nor Trexity are liable for porch theft.
Trexity next-business day service is completed by drivers in mid-size cars, who typically carry 8-10 orders per service route. Therefore, this service is not appropriate for large or bulky orders. If you are a bar/restaurant wanting to place an order with industry/wholesale rates for local delivery, please email firstname.lastname@example.org.
For more details, please consult our FAQs.